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Last updated 11 September 2026
TODO: lawyer pass required
If Parallax does not work for you, email us within 14 days of a payment and we will refund it. No form, no interrogation.
Plans bill monthly in advance. You can cancel at any time from the billing portal on your account page; cancelling stops the next charge and you keep your plan until the end of the period you have already paid for.
We do not automatically refund part-used months, but if you cancel right after a renewal you did not mean to keep, email us and we will sort it out.
Any payment can be refunded in full within 14 days of it being taken, as long as the account was not used to abuse the service. That covers your first subscription and any renewal you did not intend.
If the service is materially not working — sessions will not connect, projects will not transfer, the relay is down — tell us. We will fix it, credit the affected period, or refund it. Your choice.
TODO: add the EU/UK right to cancel a distance contract within 14 days, the wording about starting the service during the cancellation period, and any state-specific US requirements. Nothing here limits rights you have by law.
Email support@parallaxplugin.com from the address on the account and say which payment you mean. Refunds go back to the original payment method, usually within five to ten business days once approved.
TODO: confirm the processing window with the payment processor and state it precisely.